Get railway compensation for a delayed train.
If your train is delayed, the EU 1371/2007 Regulation provides for a right to compensation ranging from 25% to 75% of your ticket fare plus additional compensation based on actual damages suffered.
Check compensation nowDelayed Train:EU 1371 Scope
EU 1371 Regulation applies to all rail journeys and services throughout the european community provided by one or more railway undertakings licensed in the EU.
Delayed Train:EU 1371 Compensation
Without losing your right of transport, you are entitled to the EU 1371 compensation if your train arrive late at your initial final destination. The amount of compensation depends upon the actual delay.
| Delaydelay at your final destination | Compensationas a percentage (%) of the train ticket fare |
|---|---|
| Less than 60 min | 25% |
| Less than 120 min | 50% |
| Less than 180 min | 75%* |
- * Only for SNCF (France).
Delayed Train:EU 1371 Care and Assistance
If you train arrives or departs more than 60 minutes late, you are entitled to receive, free of charge:
- Meals and refreshments in reasonable relation to the waiting time, if they are available on the train or in the station, or can reasonably be supplied;
- Hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible;
- If the train is blocked on the track, transport from the train to the railway station, to the alternative departure point or to the final destination of the service, where and when physically possible.
Delayed Train:EU 1371 No Extraordinary Circumstances
Delayed train compensation is due in every circumstances. Railway companies are not allowed to refuse.
| Cause | Compensation due |
|---|---|
| Internal strike | Yes |
| Adverse weather conditions | Yes |
| Technical issues | Yes |
| Issues on previous segment | Yes |
| suicide on the tracks | Yes |
Why it works?
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On average, you will receive your compensation within 67 days in case of a settlement. Track your claim progress through your dashboard and get notified along the way.
* Based on real data.
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