Claim your compensation
If your cruise or ferry crossing is delayed, the Regulation (EC) 1177/2010 provides for a right to compensation ranging from 25 to 50% of your ticket fare plus additional compensation based on actual damages suffered.Check compensation now
This Regulation EU 1177/2010 applies in the two following situations:
When your departure point is a European port, no matter the nationality of the shipping company.
For example: in the case of a cancelled cruise from Southampton to New York on the Queen Mary 2, the EU 1177 will apply.
When your arrival point is a European port, as long as the shipping company is European as well.
For example: In the case of a cancelled ferry scheduled to leave from Tangier to Barcelona on Grandi Navi Veloci Ferries, the EU 1177 Regulation applies.
Once you've arrived at your port of destination, you are entitled to compensation, which will be calculated as a percentage of the ticket price. (Article 19, EU Regulation n°1177/2010).
|Initial duration of journey||Total delay||% of ticket price|
|Less than 4h||Less than 1hLess than 2h||25%50%|
|Between 4h & 8h||Less than 2hLess than 4h||25%50%|
|Between 8h & 24h||Less than 3hLess than 6h||25%50%|
|Less than 24h||Less than 6hLess than 12h||25%50%|
In the event of a cancellation or a long delay (more than 90 minutes), you are entitled to choose between getting a complete refund or being re-routed.
If ever your ferry is cancelled or subject to a long delay, you can decide to not travel anymore and obtain a full refund in exchange.
The company must refund you the full ticket price and have you transported back to your original departure point as quickly as possible and at no additional cost. So, if you take a train from London to Portsmouth and your ferry from Portsmouth to Caenis subsequently cancelled, the shipping company must see to it that you are transported back to London free of charge.
As for the refund, the shipping company must reply to your request within 7 days of the request and at no point should it demand that you accept vouchers instead of cash.
If your ferry is cancelled, you are entitled, should you indeed wish to continue your journey, to be rerouted to your final destination at no additional cost to you. The route taken must be somewhat comparable to what was originally booked and the company should make sure that you arrive as soon as possible..
Defining "as soon as possible" has sometimes proved problematic, as some shipping companies propose alternative routes days after the initial arrival date. If you're travelling on vacation, this is obviously not ideal.Do not hesitate to contact us for further clarification on this point!
|Adverse weather conditions||NoBeware as carriers often claim this as a loophole to avoid paying.|
|Issues on previous rotation||Yes|
Trust us, companies will use any and every argument possible in order to avoid having to reimburse you. Our team of experts is extremely well-versed in the Travellers protection Regulation and will fight tooth and nail to have your rights enforced.
You claim will sent within 72h. Guaranteed.
On average, you will receive your compensation within 67 days in case of a settlement. Track your claim progress through your dashboard and get notified along the way.
* Based on real data.
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