Claim your compensation
If your flight to or from the EU is cancelled, Regulation (EC) 261/2004 provides for a right to compensation ranging from €250 to €600 plus additional compensation based on actual damages suffered.Check compensation now
EU 261 Regulation is applicable in the following situations:
Your cancelled flight is covered everytime your departure point is a European airport, no matter who the operating air carrier is. For instance, a flight from Milan (Italy) to New York (USA) operated by Delta Airlines is covered.
Your cancelled flight is covered if your arrival point is a European airport, as long as the operating air carrier is European, no matter where you come from. For instance, a flight from Rio to Paris with Air France is covered.
You are entitled to compensation even if you have been rerouted or refunded. You will not be entitled to compensation if the airlines notified you about the cancellation 14 days or more before the scheduled flight and/or if your flight was cancelled by extraordinary circumstances.
|Distance||Compensation per passenger|
|Less than 1500 km||250 €|
|Between 1500 km and 3500 km*||400 €|
|More than 3500 km**||600 €|
|€€€Based on proven losses|
You can always claim more than the EU 261 fixed compensation if you can demonstrate further losses.
Unlike all others, we will systematically claim a refund of your additional damages. More money for you.
|Head of damages||Amount|
|EU 261 Compensation||600 €|
|Car Rental||60 €|
|Lost Accommodation||150 €|
|Transportation costs||40 €|
|Compensation from Air France||850 €*|
* Based of a EU 261 compensation assumption of 600€.
Whatever the reason behind the cancellation of your flight, you are always entitled to choose between a ticket refund and a rerouting.
The law provides that airlines must refund your ticket no later than 7 days after the scheduled flight by bank transfer. You are entitled to a refund of both your outward and return flights if the return flight is cancelled and to a refund of your return flight if you have already flown your outward flight.
You are entitled to a rerouting flight to your final destination under comparable transport conditions, either at the earliest alternative or at a later date of your choosing, subject to seat availability.
While waiting for your rerouting, you are entitled to:
You are not elibigle to compensation in the event of "extraordinary circumstances", which are considered to be out of the company's control and were unavoidable even if all reasonable measures had been taken.
|Adverse weather conditions||NoBeware as carriers often claim this as a loophole to avoid paying.|
|Issues on previous rotation||Yes|
|Bird strike||NoUnless it occurs on a previous rotation.|
Jean François F. had his flight from Palermo cancelled by Volotea last minute. The airline offered a 100€ voucher but refused to pay the EU261 compensation on the grounds of an alleged extraordinary circumstance. Weclaim brought the dispute before the court of Bordeaux (France). The judge awarded Jean-François the EU 261 compensation and additional damage. The whole claim was resolved in a record time of less than 11 months.
Mohammed Z. had his flight between Paris and Houari Boumedien airport (Algeria) cancelled by Aigle Azur. After several months of waiting, Mohammed receives an offer from the company consisting of a 40€ voucher. Mohammed refuses and entrusts his file to Weclaim. Failing a settlement, the court was seised and Mohammed was able to obtain compensation and additional damages within a few months.
Veronique S. was to travel from Nice to Orlando via Switzerland. Her flight from Zurich to Montreal was delayed, which made her arrive in Orlando very late. Swiss refused to pay the European compensation on the grounds that Swiss airlines would not be bound by the Regulation EU 261 if the incident occurs on a segment from Switzerland to a non-European country. Weclaim initiated legal proceedings in which Swiss Airlines was ordered to pay 1,326.50€ instead of the 300€ initially claimed.
Trust us, companies will use any and every argument possible in order to avoid having to reimburse you. Our team of experts is extremely well-versed in the Travellers protection Regulation and will fight tooth and nail to have your rights enforced.
You claim will sent within 72h. Guaranteed.
On average, you will receive your compensation within 67 days in case of a settlement. Track your claim progress through your dashboard and get notified along the way.
* Based on real data.
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