Réclamer votre indemnisation
Know your rights when you miss a connecting flight.
Layovers are never fun (unless you are in Singapore Airport), and even less so when you miss your connecting flight. What can make a missed connection a little sweeter is if you are entitled to compensation pursuant to Regulation 261/2004 (“EU261”). Click here to find out whether your flight was covered.
All tickets to your final destination (including connecting flights), must have been booked together, under the same reservation. This means that even if different airlines operate different segments of the journey, you will be entitled to compensation if you missed a connecting flight.
Four conditions must be met for you to be eligible for compensation:
On the “practical” side of things, you have the choice between the following:
On the “comfort” side of things, you have are entitled to reasonable “care and assistance” from the airline:
note: the airline has an obligation to afford you special attention if you are of reduced mobility, or in the case of unaccompanied minors.
In terms of monetary compensation, you are entitled to:
Tip! If your missed connecting flight was ticketed on a different reservation, you could be entitled to a tax refund. Check here.
Note that compensation can be reduced by 50% if the rerouted arrives at its destination within 2 hours of originally scheduled time for flights up to 1500 km; within 3 hours for flights up to 3500 km and within 4 hours for extra-EU flights above 3500 km.
Please bear in mind that if you were flying business or first class, your entitlements to monetary compensation change.
Don’t know the distance of your flight? You can calculate your flight distance here.
Don’t want to go through the hassle of making the claim yourself? Ask Weclaim to here.
Get in touch now and we’ll connect you to your compensation!
30 April 2019.
Written by Frédéric PELOUZE, Weclaim Founder & Director
Si vous avez subi un problème lors d'un voyage au cours des cinq dernières années, il se peut qu'on vous doive de l'argent. Donnez-nous les détails de votre voyage et vous découvrirez instantanément combien vous pouvez obtenir.