Claim your compensation
Travellers' rights can be confusing.We've got answers.
Weclaim's world-class travel legal experts have prepared for you practical answers to the most common questions you may have regarding your rights pursuant to the Montreal Convention if your flight was disrupted. If you don't find the answer to your question, contact us or check the amount you are entitled to free of charge now.
If you've made a written claim to the carrier and have been refused compensation under the Montreal Convention by the carrier, you will have two years from the date of arrival of the flight (or the date it ought to have arrived) to take the claim before the competent Court.
No. You are completely free to choose to be compensated in cash.
If the carrier refuses to pay you, start a claim with us today.
This depends on whether the strike is internal or external.
Internal strike: You have the right to compensation if the strike is internal, e.g. a strike organised by the company's staff.
External strike: You are not entitled to compensation if the strike is external, e.g. a strike organised by airport staff.
Be aware that in any case, you have the right to be re-routed to your final destination as soon as possible without any extra cost to you. If you are not re-routed, you have the right to be refunded the entirety of your journey.
The Montreal Convention will apply to flights not covered by the EU 261 Regulation, notably those delayed for less than 3 hours and those operated by a non-EU carrier departing from a non-EU airport and/or arriving at a non-EU airport.
You are not eligible for compensation for "extraordinary circumstances", provided that they were (i) beyond the control of the air carrier and (ii) unavoidable even if all reasonable steps had been taken. Below is a non-exhaustive list of circumstances considered extraordinary.
Unfavourable weather conditions compromising the safety of the journey: you can find more details on weather conditions here:
N.B.: Be vigilant, as companies tend to regularly invoke the extraordinary circumstances defence in order to escape liability. Do not hesitate to demand written proof from the company of the existence of the alleged circumstances. If the company refuses to do so, start a claim on our site and we will gather all the relevant information.
You will not have the right to compenation under the Montreal Convention provided that the following conditions are met:
The compensation amount to which you are entitled will depend on the price paid for the ticket as well as the flight day. The amount claimed will be a fraction of the price of the airline ticket.
If you experienced a travel disruption in the past five years, you might be owed some money. Give us your travel details and you’ll discover instantly how much you can get.