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Read how Jessica went through Weclaim to obtain compensation after Easyjet initially denied her request

Many people are denied their travel rights: we spoke to one of our happy customers, Jessica who used Weclaim to assert hers.

Tell us about your delay from Paris to Berlin.

On 29 April 2016, we took an EasyJet flight from Paris to Berlin. Our flight was delayed by nearly 5 hours. We arrived in Berlin at 1 AM. We learned of the delay right before take-off — at the gate, as we were lining up to board the plane.

How did EasyJet handle the situation?

‘After filing our claim on EasyJet's website, we received the following responses via email. EasyJet denied our claim, stating — falsely that:

“The delay was under 3 hours upon arrival and therefore not eligible for compensation."

We replied with screenshots of the official flight stats showing that the delay was in fact 4 hours, 50 minutes. EasyJet again denied our claim. EasyJet wrote:

Having reviewed the details of your flight EZY4265, I can confirm that the reason for your disrupted flight was due to a medical issue. This event is classified as "extraordinary" under EC Regulation 261/2004. In this situation there is no compensation payable, as the circumstances which led to the disrupted flight were outside easyJet's control.”

Tell us the good and the bad of their handling of the situation.

At the airport, flight attendants assured passengers that they would be compensated. But filing a claim with EasyJet became impossible — the denial of compensation was immediate.

How did you end up being compensated?

We worked with Weclaim to receive a reimbursement of 250 EUR/person, the amount required by law, minus Weclaim's success fee. We learned about our passenger rights (European Commission Regulation 261/2004), but also how airlines like EasyJet circumvent the regulation. Thanks, Weclaim, for sorting this out for us!

Can we help you too?

Have you been denied compensation from an airline? Call us today to see if Weclaim can assist you in enforcing your travel rights.

30 April 2019.

Written by Frédéric PELOUZE, Weclaim Founder & Director.

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