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Read how Jessica used Weclaim services to obtain compensation after initially being denied by EasyJet

Tell us about your delay from Paris to Berlin.

"On April 29, 2016, we took an EasyJet flight from Paris to Berlin. Our flight was delayed by nearly 5 hours. We arrived in Berlin at 1 AM. We learned of the delay right before take-off — at the gate, as we were lining up to board the plane."

How did EasyJet handle the situation?

"Flight attendants abruptly closed boarding with no explanation. They later explained that a crew member had become ill and that another plane would arrive. After significant delay, they eventually assured passengers that they would receive compensation for the delay."

_"After filing our claim on EasyJet's website, we received the following responses via email. EasyJet denied our claim, stating — falsely — that "the delay was under 3 hours upon arrival" and therefore "not eligible for compensation":" _

I have investigated your claim, and reviewed the details of your flight EZY4265. I can confirm that the delay was under 3 hours upon arrival. This delay is not eligible for compensation under EC Regulation 261/2004, as it applies only for delays over 3 hours.

We replied with screenshots of the official flight stats showing that the delay was in fact 4 hours, 50 minutes. EasyJet again denied our claim, this time stating that the disrupted flight was due to "a medical issue," therefore an event "classified as extraordinary":

Having reviewed the details of your flight EZY4265, I can confirm that the reason for your disrupted flight was due to a medical issue. This event is classified as "extraordinary" under EC Regulation 261/2004. In this situation there is no compensation payable, as the circumstances which led to the disrupted flight were outside EasyJet's control.

Tell us the good and the bad of their handling of the situation.

At the airport, flight attendants assured passengers that they would be compensated. But filing a claim with EasyJet became impossible — the denial of compensation was immediate.

How did you end up being compensated?

We worked with Weclaim to receive a reimbursement of 250 EUR/person, the amount required by law, minus Weclaim sucess fees. We learned about our passenger rights (European Regulation (EC) 261/2004), but also how airlines like EasyJet circumvent the regulation.

Thanks, Weclaim, for sorting this out for us!

Have you been denied compensation you believe is rightfully owed to you? Start a claim with us now and we will assist!

by Frederic PELOUZE, Weclaim Founder & Director

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