Claim your compensation
Compensation for for flight disruptions is assessed according to the distance to final planned destination, and the length of the delay.
T.S Eliot said: ‘The journey, not the destination matters.’ - that may ring true for life but when it comes to claiming your compensation under European Regulation 261/2004 (“EU261”) it is in fact the destination that matters, not the journey.
When calculating how much compensation you are owed arising out of denied boarding, cancelled or delayed flight, it is the final destination of your ticket which is the relevant place to calculate total distance (Article 2(h) and judgment of 26 February 2013, Folkerts, C-11/11, EU:C:2013:106). This holds true irrespective of whether the disruption occurred on an earlier connecting flight.
You can calculate your flight distance here.
The amount of compensation you may be owed pursuant to EU261 is determined by the distance of your flight, as measured by its final destination:
Bear in mind your compensation might be discounted depending on the total delay once you reach your final destination.
Let’s imagine you have a ticket from Paris to New York, with a connecting flight in Dublin. You have a 2 hour stopover in Dublin and your planned arrival at New York is 7pm. Your first flight from Paris to Dublin was cancelled. In this instance, your final planned destination is New York - even though you never reached the United States.
As a result, the distance is 5843 km - or 3630 miles. You would be entitled to compensation of 600 euros (the total flight distance is over 3,500km).
Alternatively, let’s imagine instead your flight from Paris to Dublin was delayed and you arrive in New York at 10:15pm. Your final destination is still New York but in this scenario you actually arrive at your destination - 3 hours and 15 minutes late. Here, the air carrier’s liability to compensate you reduces by 50% as you arrived to your final destination within 3-4 hours of scheduled time.
In both cases, you are entitled to claim compensation if your flight delay is greater than 3 hours. However, in case of extraordinary circumstances, the airline can be exempted from its liability to pay you compensation.
So long as your claim falls under EU261 (check this here), your entitlement to compensation remains irrespective of whether the delay occurred during a stopover in a non-European country air carrier (Gahan v Emirates).
The landmark case of Gahan v Emirates  EWCA Civ 1530 confirmed that:
Where your flight is disrupted, always look to the final planned destination of your ticket to calculate your flight distance. Need help? Get in touch now and we will work it out for you!
29 April 2019
by Frédéric PELOUZE, Weclaim Founder & Director
If you experienced a travel disruption in the past five years, you might be owed some money. Give us your travel details and you’ll discover instantly how much you can get.