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Connecting flights and compensation


Know your rights when you miss a connecting flight.

Layovers are never fun (unless you are in Singapore Airport), and even less so when you miss your connecting flight. What can make a missed connection a little sweeter is if you are entitled to compensation pursuant to Regulation 261/2004 (“EU261”). Click here to find out whether your flight was covered.

Important!

All tickets to your final destination (including connecting flights), must have been booked together, under the same reservation. This means that even if different airlines operate different segments of the journey, you will be entitled to compensation if you missed a connecting flight.

Eligibility - Missed connection

Four conditions must be met for you to be eligible for compensation:

  1. Your journey must have been purchased as one ticket (and not the separate legs individually);
  2. You arrived at your final destination over 3 hours after the originally scheduled time;
  3. The missed connection was caused by something within the control of the airline, and not by your own doing (e.g. a missed connection due to drinking at the bar);
  4. There were no “extraordinary circumstances” which applied.

Entitlements in case of a missed connection

On the “practical” side of things, you have the choice between the following:

  • a re-routed ticket to your final destination;
  • a ticket back to your first point of departure; or
  • a refund of the part(s) of the ticket not used, or for the part(s) already used but which now serve no purpose.

On the “comfort” side of things, you have are entitled to reasonable “care and assistance” from the airline:

  • meals and refreshments, relative to the time and duration of delay;
  • if the delay or re-routing is extended overnight, hotel accommodation and the transportation transfer costs to and from hotel to airport;
  • 2 telephone calls, telex or fax messages or emails.

note: the airline has an obligation to afford you special attention if you are of reduced mobility, or in the case of unaccompanied minors.

In terms of monetary compensation, you are entitled to:

  • € 250 for flights up to 1500 km;
  • € 400 for flights over 1500 km and up to 3500 km;
  • € 600 for extra-EU flights over 3500 km.

Tip! If your missed connecting flight was ticketed on a different reservation, you could be entitled to a tax refund. Check here.

Note that compensation can be reduced by 50% if the rerouted arrives at its destination within 2 hours of originally scheduled time for flights up to 1500 km; within 3 hours for flights up to 3500 km and within 4 hours for extra-EU flights above 3500 km.

Please bear in mind that if you were flying business or first class, your entitlements to monetary compensation change.

Don’t know the distance of your flight? You can calculate your flight distance here.

Don’t want to go through the hassle of making the claim yourself? Ask Weclaim to here.

Get in touch now and we’ll connect you to your compensation!

30 April 2019.

Written by Frédéric PELOUZE, Weclaim Founder & Director

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